Terms and Conditions
The terms and conditions which rule over Customer requests, except where indicated differently and/or agreed in the process of making a reservation effective, are listed below.
The request for availability isn’t binding and doesn’t act as a contract neither for the Customer nor for the Company.
In case when there is availability, a summary will be sent to the Customer containing the terms for the required tour or package (date and payable amounts) to be confirmed within 48 hours. The absence of a reply within the specified time limits will void the request for the required tour or package.
Your booking contract will be refined by making a down payment.
Booking confirmation by making a down payment
Your booking will be confirmed only from receipt of your down payment, 50% of the total amount, no later than two (2) days of the reservation date
If your booking cancellation occurs within 30 days from the expected tour date, the Customer will be refunded the amount paid as down payment, less the commission expenses.
If your booking cancellation occurs within 15 days from the expected tour date, the Customer will be refunded the 50% of the amount paid as down payment, less the commission expenses.
If booking cancellation by the customer occurs less than 14 days from the expected tour date, no refund will be made of the amount paid as down payment
Tour Package Reservation Responsibilities and Conditions
KrakatauWalk I Adventure Tour reserves the right to cancel or adjust the tour before departure. KrakatauWalk I Adventure Tour also reserve the right to adjust the tour prices at any time base on the cost fluctuation. KrakatauWalk I Adventure Tour reserve the right to make adjustment of hotel accommodations, transportation, and tour schedule and services in order to carry out the tour with best services and in case of unforeseen circumstance. KrakatauWalk I Adventure Tour reserves the right to decline to accept any person to join any tour if necessary at any time and a full amount of the fee will be refunded.
In using this services, KrakatauWalk I Adventure Tour is not liable for any damages, loss, accident, injury, delay which may incur by any reason or by default of any company, or by defect of any vehicle, or by negligence of any person, or default of hotel, or by connection of any weather, strikes, thefts, sickness, quarantine, force majeure or acts of God.